Overview

We want you to feel secure when you authorise a UPI AutoPay mandate with [Company Name]. This policy explains how to

• cancel a UPI mandate
• cancel an order or subscription
• obtain a refund

‍

Cancelling a UPI AutoPay mandate

1. Via your UPI app: Open the app you used to approve the mandate → “Mandate/AutoPay” → select our mandate → Revoke/Cancel (Takes effect Immediately; no further debits will be attempted)
2. Via us: Email us at [support@nutrichef.io] or from your registered e with your payment reference ( We process the request within 3  business days and confirm by email)

Important: RBI rules require your bank to send a pre‑debit alert at least 24 hours before each charge. If you have already cancelled the mandate, simply ignore the alert; no debit will occur.

Order / Subscription Cancellation

• One‑time purchases: Cancel before the item ships or within 24 hours of purchase—whichever is earlier.
• Digital subscriptions: Cancel anytime; access continues until the end of the current billing cycle.

 Refunds

• Approved refunds are sent only to the original payment method (your UPI VPA); we cannot redirect them to another account. Razorpay
• Normal speed: 5‑7 business days (bank processing).
• Instant refunds: If Razorpay supports instant refund for your bank, funds may arrive in minutes. (A small fee applies, which we absorb.) Razorpay
• We email you the UTR/ARN once the refund is released so you can trace it with your bank.

Partial or Prorated Refunds

Where only part of an order/service is cancelled, we refund the unused proportion.

Non‑Refundable Items or Situations

• Services already fully rendered
• Items returned outside the eligibility window
• Products damaged after delivery due to misuse

Need Help?

If there are any questions regarding this cancellation and refund policy, you may contact us using the information below:

Website: www.nutrichef.io

Address: IOK Labs Inc., 115 East 87th Street, 16A, New York, NY 10128, USA

Email: support@nutrichef.io