Shipping & Exchange Policy

Last Update: 08, May, 2025

Digital Delivery (No Physical Shipping)

Instant access: As soon as your payment is authorised, the app or subscription features are unlocked on the account / device associated with your registered email or phone number.
Delivery method: A download link, activation code, or in‑app entitlement is provided automatically—there is nothing to ship.
Shipping charges: ₹ 0 always; no courier or handling fees apply.

Tip: If you do not see the purchase reflected within 10 minutes, try refreshing the app store’s “Purchases/Subscriptions” page or sign out and sign in again. Still no luck? Contact us at support@nutrichef.io

Exchanges & Re‑downloads

Because our products are digital, “exchanging” an item simply means re‑downloading or re‑activating your existing licence.

New device or accidental deletion: Re‑download the app from the same store using the original Apple ID or Google account—no cost.
Bought on the wrong platform (e.g., Android instead of iOS): Cancel through the app store within its grace period and repurchase on the correct platform. App‑store refund rules apply.
Feature not unlocked after payment: Send us your transaction ID. We will verify and manually activate access within one business day at no charge.

Returns / Refunds

Refunds follow our Cancellation & Refund Policy for Razorpay UPI Mandates. Because delivery is instant:

You can request a refund only if you cancel the UPI AutoPay mandate before the first renewal date and within the eligibility window stated in that policy.
Approved refunds are credited back to the original payment method (your UPI VPA). Bank processing typically takes five to seven business days.